Call Supervision Allows supervisors to participate in any agent calls in three possible modes – silent (just listening), whisper (only the agent can hear the supervisor), or barging (supervisor can join the active ongoing conversation).
Hot Desking Great for shared or temporary work spaces where users must share the same Allworx IP phone. Once a user logs in with a unique extension and pin, that shared Allworx IP phone automatically becomes his/her unique extension.
Queue Alarm Alerts agents when callers in a specific queue have exceeded a specified wait time and/or a specified number of callers are waiting in that queue. This feature requires an Allworx Automatic Call Distribution (ACD) software license key.
Contact Speed dial your favorite personal contacts or colleagues in the corporate directory. For colleagues who are also in the Allworx system, you can see their presence setting and real-time call status (active call, active ringing, or do not disturb).
ACD Appearance Used by call center agents to receive incoming calls into their assigned ACD queues. They can also use this button to log in/out and update temporary status (e.g., break, lunch). This feature requires an Allworx Automatic Call Distribution (ACD) software license key.
Emergency Alert Monitoring Flashes alternating red and amber colors when 911 is dialed within the Allworx system. It also indicates the extension from which the call is made so you can direct the emergency crew to the exact location.
Park Monitor Allows you to monitor parked calls that are waiting to be answered. If you have a multi-site configuration set up, you can monitor parked calls on other Allworx sites as well.
Shared Call Appearance Useful when you want to share a line(s) among multiple users. Do you and your colleagues want to be able to say “Hi, there is a call for you on line one”? It can be easily set up in an Allworx system.